Privacy Policy

1. Information We Collect

Account and order information: when you create an account or place an order we collect your email address, first and last name, billing and pickup details, your order history and any subscriptions. A phone number is not required; when you sign in with a third-party provider we only receive the profile information that provider shares with us.

Technical information: when you visit the website we may collect limited technical information, such as your IP address, browser type, pages visited and referring URL, including through cookies and analytics tools.

Correspondence: if you contact us by email, WhatsApp or any other channel, we keep a record of that communication.

2. How We Use Your Information

We use the information we collect to operate the website, process and fulfil your orders, confirm your identity when you sign in with a one-time code, send you transactional emails such as order confirmations and payment instructions, provide customer support, maintain the security of the website and comply with legal obligations.

We do not use your personal information for advertising, and we do not sell or rent it to third parties.

3. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences such as language and currency, keep track of your cart, attribute referral commissions and understand how the website is used.

Most of the cookies we set are necessary for the website to function. You can configure your browser to refuse cookies, but parts of the website may then not work correctly.

4. How We Share Information

We share personal information only with service providers that help us operate the business, such as the order and payment infrastructure that processes your orders and the delivery network that prepares your pickup order. These providers are only allowed to use your information to provide those services.

We may also disclose information when required by law or to protect our rights, the rights of others or the safety of our users.

5. Data Retention and Security

We keep your personal information for as long as your account is active and as needed to fulfil orders, comply with legal obligations and resolve disputes. We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss or alteration.

6. Your Rights and Choices

You can review and update the contact information on your account at any time. Depending on applicable law, you may also have the right to request access to, correction of or deletion of your personal information, or to object to certain processing.

To exercise any of these rights, or if you have a question about this policy, contact us using the details below and we will respond within a reasonable time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page.

8. Contact

Vital Peptides, Santiago de los Caballeros, Dominican Republic. Email: [email protected]. Phone/WhatsApp: +1 809 661 4520.