Returns & Refunds

[Pending confirmation] Our returns and refunds policy is pending confirmation by the Vital Peptides team. The text below is placeholder copy and will be replaced once the policy is confirmed.

This page explains our policy for returns and refunds.

1. Returns of Research Materials

[Placeholder — pending confirmation] As a supplier of research materials, we do not accept returns of opened or used research products once they leave our facility.

2. Damaged or Incorrect Orders

[Placeholder — pending confirmation] If your order arrives damaged or does not match your order confirmation, contact us as soon as you receive it and we will review your case.

3. How to Contact Us About an Order

For any question about a return or refund, write to us at [email protected] or +1 809 661 4520 with your order number.